How can we help?
Step-by-step guides for installation, translation, and audio setup. Choose a category or search by symptom.
Start with the essentials
Getting started
Choose a connection method and prepare your first call.
Desktop app
Installation, virtual microphone, and desktop features.
Install the app on macOS or Windows
Download, install, and launch Loquora.
Set up the virtual microphone
The essential step that lets others hear translation.
Incoming subtitles and spoken translation
Read or listen to what the other person says.
Use Loquora without a headset
Use your normal microphone and speakers.
Browser extension
Translation in browser calls without a virtual microphone.
Fix a problem
Find simple fixes when translation is missing, there is no sound, or you hear an echo.
They hear me, but not the translation
Fix the most common incorrect microphone selection.
Translation does not start or appear
Check the session, microphone, languages, network, and minutes.
I hear myself or an echo
Check your speakers and system listening settings.
They hear neither me nor the translation
Diagnose silence after selecting the virtual microphone.
Still need help?
Tell us your operating system, calling app, and what you and the other person can hear. That helps us find the cause quickly.
Contact support