Knowledge base

How can we help?

Step-by-step guides for installation, translation, and audio setup. Choose a category or search by symptom.

Popular topics

Start with the essentials

Your first call with Loquora

Check your microphone, translation and call sound.

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Set up the virtual microphone

The essential step that lets others hear translation.

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They hear me, but not the translation

Fix the most common incorrect microphone selection.

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Getting started

Choose a connection method and prepare your first call.

Choose the app or browser extension

Understand the two ways Loquora connects to a call.

Your first call with Loquora

Check your microphone, translation and call sound.

Desktop app

Installation, virtual microphone, and desktop features.

Install the app on macOS or Windows

Download, install, and launch Loquora.

Set up the virtual microphone

The essential step that lets others hear translation.

Incoming subtitles and spoken translation

Read or listen to what the other person says.

Use Loquora without a headset

Use your normal microphone and speakers.

Browser extension

Translation in browser calls without a virtual microphone.

Install the browser extension

Connect Loquora to a compatible browser call.

The extension cannot see my microphone

Restore permission and select the input device.

Fix a problem

Find simple fixes when translation is missing, there is no sound, or you hear an echo.

They hear me, but not the translation

Fix the most common incorrect microphone selection.

Translation does not start or appear

Check the session, microphone, languages, network, and minutes.

I hear myself or an echo

Check your speakers and system listening settings.

They hear neither me nor the translation

Diagnose silence after selecting the virtual microphone.

Still need help?

Tell us your operating system, calling app, and what you and the other person can hear. That helps us find the cause quickly.

Contact support